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Transportation

AmeriHealth Caritas Iowa members can get rides to non-emergency medical appointments at no cost. This means if you have a doctor’s appointment but can’t figure out how to get there, you can call us and we’ll set up a ride for you.

To schedule your ride, call our reservation line at 1-855-346-9760. On the day of your appointment, you can check the status of your ride by calling 1-855-212-2213.

Remember, this line is for non-emergencies only. If you have an emergency, please call 911 right away.

If you qualify for the Meals and Lodging Program, use Access2Care's reimbursement form (PDF) to submit your claim.

What you need to do to schedule your ride

  • You must call at least 2 business days before your appointment to schedule your ride. You can schedule as early as 30 days before your appointment.
  • You will need to know the street address, city, and ZIP code for the location of your appointment.
  • You must have your Medicaid ID.

Please remember, Medicaid members who are eligible for full Medicaid benefits and need transportation so they can receive Medicaid-covered services from our providers may get transportation services.

If you have questions about this benefit, call Member Services at 1-855-332-2440 (TTY 1-844-214-2471) 24 hours a day, 7 days a week.