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How to Enroll

If you are currently eligible for and receiving Medicaid, the Iowa Medicaid Enterprise will temporarily assign you and your family to a managed care organization. Medicaid Choice Counselors will help if you:

  • Decide to keep your health plan.
  • Decide to change health plans.
  • Have questions about your choice of health plans.

You can talk to a Medicaid Choice Counselor by calling Iowa Medicaid Member Services at 1-800-338-8366 24 hours a day, 7 days a week. In Des Moines, call 1-515-256-4606. Representatives will be available 8 a.m. to 5 p.m., Monday to Friday. You may select a health plan through the voice system option 24 hours a day, 7 days a week. Also, you may email the Iowa Medicaid Member Services team at IMEMemberServices@dhs.state.ia.us.

For hawk-i members, you can call hawk-i Member Services at 1-800-257-8563. Representatives will be available 8 a.m. to 6 p.m., Monday through Friday.