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Your AmeriHealth Caritas Iowa ID Card

Now that you're a member, you will get an AmeriHealth Caritas Iowa ID card. If you didn't get one or if you lost it, call Member Services at 1-855-332-2440 (TTY: 1-844-214-2471) 24 hours a day, 7 days a week.

Every member gets his or her own ID card. Do not let anyone else use your AmeriHealth Caritas Iowa ID card.

Carry your ID card with you at all times.

Your Iowa DHS Medical Assistance Eligibility Card

You will also get a Medicaid ID card from the Iowa Department of Human Services. If you didn't get this card or if you need a new one, call Iowa Medicaid Enterprise at 1-800-338-8366. For hawk-i members, call Healthy and Well Kids in Iowa (hawk-i) Member Services at 1-800-257-8563.

AmeriHealth Caritas Iowa ID card for hawk-i

After you enroll in AmeriHealth Caritas Iowa for hawk-i, you will get an AmeriHealth Caritas Iowa ID/hawk-i ID card. If you have not received your card, or if you have lost it, please call Member Services for a new card.

Your ID card is very important. Keep it with you at all times. You may need to show your medical insurance cards at every provider and pharmacy visit, including behavioral health appointments.

Why you need your ID cards

You might need to show your medical insurance cards:

  • At every doctor visit.
  • At a pharmacy.
  • If you visit a behavioral health provider.
  • If you need non-emergency transportation.

To get service, you may need to show your:

  • AmeriHealth Caritas Iowa ID card.
  • Medicaid ID card.
  • Other health insurance cards you may have.

If you need help or if you have questions about your cards, call Member Services at 1-855-332-2440 (TTY: 1-844-214-2471) 24 hours a day, 7 days a week.

Lost your ID card? Log on to the member portal to order a new one.