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What is NaviNet?

NaviNet is an easy-to-use, free, web-based solution that links providers to AmeriHealth Caritas Iowa. Through NaviNet, you can access and submit:

  • Real-time clinical care alerts.
  • Eligibility information.
  • Claims information and updates.
  • Benefits information.
  • Drug authorizations.

NaviNet helps speed up the provider-health plan connection and can often replace paper transactions. If you're not a NaviNet user, learn more about NaviNet.

Using NaviNet

The following resources will help you use or get started with NaviNet:


AmeriHealth Caritas Iowa offers our providers access to the Jiva Provider Portal for electronic submission of requests for services, prior authorization and case management activities. The Jiva Provider Portal is accessed through NaviNet using single sign on functionality. Once in NaviNet, our providers may select the Pre-Authorization Management link, and this will launch the Jiva Provider Portal.

Have a question or need help with NaviNet? Call AmeriHealth Caritas Iowa Provider Services at 1-844-411-0579 or NaviNet Customer Support at 1-888-482-8057.